Shipping policy
Thank you for shopping with Soho Surfaces. Please review our shipping policy below before placing your order.
Shipping Destination:
We currently ship to addresses within the contiguous United States only. We do not ship internationally or to Alaska, Hawaii, or US territories at this time.
Shipping Rates:
Effective October 15, 2026. Rates are based on the total order amount after all discounts, before tax and shipping.
- Orders below $900 after discounts: Flat rate tile shipping of $150 per order.
- Orders of $900 or more after discounts: Free tile shipping* — no code needed, applied automatically at checkout. Sample shipping exceptions below still apply.
*Large tile orders are delivered via freight carrier and arrive on a pallet. Freight deliveries are curbside only. The driver is not responsible for bringing material into your home, garage, or jobsite.
Sample Orders:
Sample orders are shipped via USPS or FedEx Ground. Shipping costs for samples will be calculated and displayed at checkout. Standard sample orders of five or more qualify for free shipping. Large format samples are not eligible for free shipping, including in mixed orders. Separate sample shipping charges may apply even when tile shipping is free. See our Sample Guide for details.
We do not accept returns on sample orders, including standard samples and large format samples.
Order Processing Time:
Orders are processed within 24 hours of placement. Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Times
Once your order has shipped, estimated transit times are as follows:
- Small Parcel Orders and/or Samples (FedEx or USPS Ground): 3-5 business days*
- LTL (Palletized) Orders: 7-10 business days*
*Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.
Tracking Your Order:
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on our Track Your Order page, or with the carrier directly.
Damaged or Lost Shipments:
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can assist you. Please retain all original packaging and take photos of any damage for your claim.
Questions?
If you have any questions about your shipment, please contact us at support@sohosurfaces.com or through our contact page.
